John Paul Jones Arena is committed to providing proactive immediate response to issues affecting guests. Should a concern arise during an event, please visit the Guest Services Booth (sponsored by RMC Events) at Section 308, on the main concourse, to have your concern addressed or make a nearby staff member aware of the concern.
Public elevators are located on the concourse adjacent to sections 101, 109, 301, and 309.
For those guests who are deaf or hard of hearing, the Arena provides Assistive Listening Devices at no charge. Please visit the Guest Services Booth (sponsored by RMC Events) at section 308, on the main concourse, for assistance with obtaining a device. A driver's license will be required to sign out a listening device.
John Paul Jones Arena offers 1,300 parking spaces onsite located at the intersection of Massie Rd. & Copeley Rd.. In addition, 1,200 parking spaces are across the street from the Arena.